Aldi Grocery Australia

Good afternoon. I am a regular patron and today I went to the Aldis on Glen Huntly road in Caulfield in Melbourne.

Whilest paying for my groceries at a self service till a young employee probably in his early 20s asked to look inside my handbag and my work backpack. I obliged as I am that sort of person.
After completing my payment I stood for about 10 min contemplating what had just taken place and realized that this employee obviously felt I either looked a particular way or acted in a manner that would suggest I had stolen something. Min passed as I watched no other customer get asked to do the same thing. I decided to find the manger to ask what look or behavior I had displayed that had prompted the employee to feel that I was a thief.

I met a manager!!! Trent who unsympathetically told me it was procedure to ask all customers to look inside personal bags and that it was on the window that they had permission to do so When I mentioned that I had been the only customer and would like an explanation, he became loud aggressive and told me to lay a complaint.
Managers should be trained in customer care.

This gentleman may not know the meaning of this, and clearly does not have the decorum one needs to be in charge of a store or staff. I strongly recommend that you rectify the situation before he and his staff offed more customers.

A few weeks ago you advertised that there would be a Dutch week, this only happens once a week and I am always looking forward to buying some Dutch articles. However some articles never arrived, and those were the once, I really was looking forward of purchasing.
Because no-one can ring Aldi, and I mean the local store, I have to go to the store on the so-called days that Aldi are getting their products in, which is on Wednesday and Saturday.
I have been three times already and still those items I wanted are still not there.

Those articles are Tompouces and Chocomel, even though the website says they should be in store.
You should give customers the opportunity to ring the store, because every time it cost me petrol and time to check if the products have arrived. Sorry to say that I am not very happy with customer service, and I am not the only one.
I put my complaint on Facebook and had many many replies of other potential customers who agreed with me.
If you want to loose clients, keep on doing what you are doing now.

last week I went to local Aldi, Hamilton Vic, to purchase 825 g tin sliced peaches. None on the shelf.

I made enquiries with staff to be told, sorry they are not stocking them at present. The small tin are available. So I purchased two small tins peaches & also apricots. Oh my, your small tins peaches are HORRIBLE, UNPLEASANT TO TASTE.

If I wanted pears I would have purchased pears elsewhere. I stopped buying SPC/Ardmona for this reason. The fruit itself is so over cooked in cans, they are soft and mushy and you cannot taste peach flavour at all. Your large 825 gm tins were absolutely the best.

Tasted like peaches. Never again do I purchase your sm tins fruit. You have ruined them. I see they are made in Australia and large tins in China, why??!!

Catalolgue delivery, not happening, why?

Hamilton is a town of a lot of retired citizens who do not have access to onlilne apps, nor do I.

We now have no idea what your specials are. Please think about bringing back the "junk Mail delivery" for we older citizens.

Cheers Julie Gordon.

Hi my name is Kevin Grinter and i have been a loyal customer of Aldi,s now for over 10 years . I spend between $11,000 to $15,000 a year at Aldi and i have just returned from your Sebastopol store pissed off again for the last time , Aldi is not a super market it is a corner store because i normally spend up to $300.00 with my weekly shop and today it was a whole $66.00 and because you had no stock and this has been happening for the last 6 months , and on principal i refused to buy scotch or vodka .

My time is worth money and all Aldi does is treat me with contempt because they cannot supply me normal groceries and waste my time , it is time for me to go back to Coles

Aldi claims to be the cheaper than Coles and Wollies, but you never have the stock , so your claim of being the cheapest is fraudulent and insulting .

I feel sorry for the staff because they are as pissed off as i am so instead of advertising your so called specials get stock on the shelves and stop making fradulant claims of cheap groceries when you have no stock.

purchased power force pro perfomance,citrus and baking soda kitchen degreaser. it shoiuld come with a warning!

(certainly cant read instructions/very small print) I used this and got some on the dishwasher and it took paint off. not good! later read the back with magnifying glass no warning about painted surfaces. I didnt know top of dishwaser is plastic painted in metal clour .

dissapointed not able to speak to someone pushed to using computer and asked to put credit card details in and asked for $2.00 that was it for me.

very dissatisfied older people are able make there point. I will ring department of fair trading or get someone to post pictures on face book !!!

On Wednesday 24 July 2024 ,my wife purchased Jindurra Station beef chuck casserole weight 0.850kg for $11.98 ( $13.99 kg ) as she needed to keep within our budget as we are pensioners.

On unwrapping the plastic container and while cutting the meat to prepare a casserole for our consumption she noticed quite a lot of fat which was inedible.

She weighed this amount of fat to be 0.250kg which left usable amount of beef to be 0.600kg that she could use.

I find this inexcusable for any consumer.

We have always been avid Aldi shoppers since moving from NSW to SA , 9 years ago.

The meat purchase was from Aldi at Colonnades shopping centre Noarlunga Centre SA 5168.

I would appreciate a contact from your customer service department to explain.

Regards

Denis Jones.